Privacy Policy
Effective Date: November 1, 2024
Cen-Tex Smokers LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.
1. Information We Collect
- Personal Information: We may collect personal information, such as your name, email address, shipping address, and payment information, when you purchase from our Site.
- Non-Personal Information: We may collect non-personal data, such as IP addresses, browser types, and pages visited, to improve our services.
2. How We Use Your Information
- To Fulfill Orders: We use your information to process transactions, fulfill orders, and provide customer support.
- To Improve Our Site: We analyze usage patterns to enhance the Site’s performance and your experience.
- Marketing: We may send you promotional emails about our products. You can opt out at any time.
Refund Policy
Effective Date: November 1, 2024
At Cen-Tex Smokers LLC, we take pride in the craftsmanship and quality of our products. Due to the nature of our cooking equipment and our commitment to custom fabrication, our policies for cooking equipment and soft goods differ. Please read the following information carefully before making a purchase.
Cooking Equipment:
Our cooking equipment includes Offset Smokers, Low Country Cookers, Live Fire Cookers, and Live Fire Tools. Each piece is custom fabricated to order, ensuring the highest quality and tailored experience for our customers. Due to the bespoke nature of these products, no returns or refunds are accepted for cooking equipment purchases.
1. Order and Lead Time
- Low Country Cookers, Live Fire Cookers, and Live Fire Tools: Lead times are generally estimated between **9 to 12 weeks** from the date of purchase, depending on demand and production schedules.
- Offset Smokers and Custom Trailers: Lead times are generally estimated between 9 to 12 months. These items are not added to our fabrication schedule until a 50% non-refundable deposit is received.
- Lead times are estimates and may extend during peak seasons or high-demand periods. We encourage customers to place orders early to avoid delays.
Terms Of Service
Effective Date: November 1, 2024
Welcome to the Cen-Tex Smokers LLC website (the “Site”). By accessing or using our Site, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully. If you do not agree with these Terms, please discontinue use of the Site.
1. Acceptance of Terms
- By accessing and using our Site, you acknowledge that you have read, understood, and agree to these Terms in full. If you do not agree, please do not use the Site.
2. Changes to Terms
- Cen-Tex Smokers LLC reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to the Site. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
Shipping Policy
Effective Date: November 1, 2024
At Cen-Tex Smokers LLC, we aim to provide our customers with exceptional service and high-quality products. Our Shipping Policy is designed to clarify our procedures for handling and transporting both our custom-fabricated cooking equipment and our soft goods. Please review the information below for details on our shipping practices.
Cooking Equipment (Offset Smokers, Low Country Cookers, Live Fire Cookers, and Live Fire Tools): Due to the custom nature and size of our cooking equipment, Cen-Tex Smokers LLC does not coordinate or facilitate shipping for these items. Customers are responsible for arranging their own shipping needs with a third-party logistics provider.
Shop Pickup: Customers are welcome to pick up their orders directly from our facility. Please ensure you arrive with an appropriate vehicle to transport your equipment. Our team will assist with the safe loading of your items.
